Choose your skin concerns, we’ll provide the solution.

Soothing Hydration
relax, hydrate, and revitalize for everyday skincare routines.

Soothing Hydration
Deep Exfoliation
Achieve clear, smooth skin through deep cleansing and pore care.

Deep Exfoliation
LED Skin Therapy
Our Skin Therapy Devices uses advanced skincare technology like LED therapy, microneedling,...

LED Skin Therapy

FAQs

How long does shipping take?

For standard shipping within SE Asia, orders typically arrive within 6-10 business days. International orders outside SE Asia could take 8-18 days to arrive, depending on the destination. Once your order ships, you'll receive tracking information to monitor its progress.

What's the difference between light therapy vs shining led light on your face?

Light therapy uses specific wavelengths and medical-grade intensity to penetrate the skin and trigger real benefits like collagen production, acne reduction, and healing. Regular LED lights lack the right wavelengths and power, so they don’t deliver the same results.

Can I use the skincare tools with my regular skincare products?

Absolutely! Our tools are designed to complement your skincare routine seamlessly. Whether you're using serums, moisturizers, or other treatments, these tools enhance their effectiveness for optimal results. You’ll find detailed usage recommendations in each product description to help you get the most out of your skincare routine.

Are your products suitable for sensitive skin?

Most of our tools are applicable for sensitive skin, but it’s important to follow usage guidelines and start with lower settings if you’re unsure about your skin’s reaction.

How long does it take to see results from using skincare tools?

Results from our high-quality tools take time and can vary based on the tool and your unique skin type. With consistent use, many users begin to see noticeable improvements within a few weeks. Patience and regular care are key to achieving the best results.

How often should i use these tools?

Usage frequency varies by tool. Generally, tools like the Red Light Therapy Wand and LED Facial Mask can be used 3–5 times a week, while others like the Microcurrent Facial Massager may be used daily. Refer to each product’s guidelines for best results.

Do you offer refunds/returns?

Essentrals Return and Refund Policy

At Essentrals, we are committed to ensuring our customers are fully satisfied with their purchases. If you are not entirely pleased with your order, we are here to help! Please review our return and refund policy below to understand how to proceed.

1. Returns

We accept returns on most items within 7 days of the original purchase date. To be eligible for a return, items must meet the following conditions:

> Condition: Items must be unused, unwashed, and in the original packaging, with all tags and labels intact.

> Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Return Process

To initiate a return, please follow these steps:

>Contact Us: Email our customer service team at essentrals.shop@gmail.com with your order number, item(s) to be returned, and reason for the return.
>Return Authorization: Once your return request is approved, we will provide you with instructions on how and where to send your item(s).
>Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refunds

Upon receiving your return, we will immediately process your refund as follows:

>Original Payment Method: Refunds will be credited back to your original form of payment. Please allow 3-5 business days for the refund to appear on your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.

5. Contact Us

If you have any questions regarding our return and refund policy, please reach out to our customer service team:

- Email: essentrals@gmail.com
- Phone: +65 8930 8246
- Hours of Operation: Monday to Sunday, 9 AM - 5 PM (EST)

**Essentrals reserves the right to modify this policy at any time.**

Item added to your cart

Choose your skin concerns, we’ll provide the solution.

Soothing Hydration

Soothing Hydration

Deep Exfoliation

Deep Exfoliation

LED Skin Therapy

LED Skin Therapy

FAQs

Essentrals Return and Refund Policy

Country/region