For standard shipping within SE Asia, orders typically arrive within 6-10 business days. International orders outside SE Asia could take 8-18 days to arrive, depending on the destination. Once your order ships, you'll receive tracking information to monitor its progress.
Absolutely! Our tools are designed to complement your skincare routine seamlessly. Whether you're using serums, moisturizers, or other treatments, these tools enhance their effectiveness for optimal results. You’ll find detailed usage recommendations in each product description to help you get the most out of your skincare routine.
Most of our tools are applicable for sensitive skin, but it’s important to follow usage guidelines and start with lower settings if you’re unsure about your skin’s reaction.
Results from our high-quality tools take time and can vary based on the tool and your unique skin type. With consistent use, many users begin to see noticeable improvements within a few weeks. Patience and regular care are key to achieving the best results.
For safe use, we advise testing the suction level on your palm first, as the highest setting can be quite strong when used on the face. The Blackhead removal suction effectively treats your skin without damaging it when used with caution
Usage frequency varies by tool. Generally, tools like the Red Light Therapy Wand and LED Facial Mask can be used 3–5 times a week, while others like the Microcurrent Facial Massager may be used daily. Refer to each product’s guidelines for best results.
Essentrals Return and Refund Policy
At Essentrals, we are committed to ensuring our customers are fully satisfied with their purchases. If you are not entirely pleased with your order, we are here to help! Please review our return and refund policy below to understand how to proceed.
1. Returns
We accept returns on most items within 7 days of the original purchase date. To be eligible for a return, items must meet the following conditions:
> Condition: Items must be unused, unwashed, and in the original packaging, with all tags and labels intact.
> Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Return Process
To initiate a return, please follow these steps:
>Contact Us: Email our customer service team at essentrals.shop@gmail.com with your order number, item(s) to be returned, and reason for the return. >Return Authorization: Once your return request is approved, we will provide you with instructions on how and where to send your item(s). >Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Refunds
Upon receiving your return, we will immediately process your refund as follows:
>Original Payment Method: Refunds will be credited back to your original form of payment. Please allow 3-5 business days for the refund to appear on your account, depending on your bank or payment provider.
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.
5. Contact Us
If you have any questions regarding our return and refund policy, please reach out to our customer service team:
- Email: essentrals@gmail.com - Phone: +65 8930 8246 - Hours of Operation: Monday to Sunday, 9 AM - 5 PM (EST)
**Essentrals reserves the right to modify this policy at any time.**
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